We simplify the complex.

BRANDING | MARKETING | ADVERTISING

Most marketing isn’t broken. It’s just disconnected.

Strategy lives in one room. Paid media runs in another. The website is on its own timeline. The content team is waiting for direction. By the time it all reaches the customer, the message has lost its edge and the budget has lost its impact.

We bring it all under one roof and one strategy. Decisions happen faster. Execution gets sharper. Marketing finally starts driving the business instead of chasing it.

highlight reel

Our clients span the gamut of international and generational brands, $100 million e-commerce businesses, emerging founder-led organizations, pro-athlete-led brands, James Beard award-winning restaurants, and start-ups just getting their feet wet. But the wins. The wins always feel the same – a peak partnership celebration.

RETAIL

RESTAURANT

HEALTHCARE

ECOMM

branding

Visual Identity Systems
Brand Strategy & Positioning
Logo & Modifications
Brand Guidelines & Toolkits
Brand Foundations & Messaging

Define the brand.

Build the strategy, positioning, identity, and messaging to establish a strong and credible business. Before you can market it or advertise it, the brand has to know exactly what it stands for. That is where we start, and where most agencies skip ahead.

With a strong brand, your ad spend is sharper, smarter, and more intentional.

marketing

Content Strategy & Production
Social Media Strategy & Management
Website Design and Development
Email Campaigns
SEO/AEO
Copywriting & Storytelling
Consumer Insights & Analytics

Build the audience.

The strategy, systems, and content earn your brand the attention it deserves, then keep it. This is where the brand becomes a relationship with your target consumer or decision-maker. The community you create and foster will be the bridge to conversion.

Without it, you’re just a commodity people are buying based on the lowest cost provider.

advertising

Campaign Planning & Ideation
Paid Search
Paid Social
Programmatic & Geofencing
Retail Media
Campaign Analytics
Conversion Optimization

Drive the demand.

Paid acquisition built to convert, not just to reach. Activated and continuously optimized through our hands-on, real-time creative testing.

A/B Testing and AI-assisted audits and optimization opportunities allow us to move more effectively at the pace of your brand’s speed. We believe the channel should work harder for your brand, not the other way around.

THE ROOM YOU
want to be in

We are women-owned, Tampa-headquartered, and intentionally not the largest agency in the room. That is the point. We are big enough to handle complex, multi-channel programs and small enough that the people you meet in the pitch are the people doing the work.

We operate fully in-office because real strategy happens when smart people share the same room. We invest in mentorship because the next generation of marketing leadership is being built right now.

FROM CLIENTS

“Their content is innovative and deeply resonates with our audience. What really sets The 21st Agency apart is their proactive nature. They are trendsetters, consistently delivering solutions that keep DoorDash ahead in the digital marketing sphere.”

Hannah Davis Tsmoto
Brand Marketing, DoorDash

“Working with Brittany on consumer brands at DoorDash has been lovely – I’ve seen her build massive strategic brand campaigns rooted in smart social tactics and build programs from the ground up, all with outsized performance (and always the coolest creativity). Hope to cross paths again, Brittany!”

Sarah Trainor
Brand, Marketing, & Creative, DoorDash

“Brittany is incredibly intelligent. She is collaborative, tenacious, and, most of all, an all-around good person who makes all those with whom she interacts better. Brittany is special in how she can tackle the most challenging, ambiguous strategic issues and also drive a team to execute the solution with excellence. Whether as a teammate or client, I would jump at the opportunity to work with Brittany again.”

Terry Haley
Global Global Chief Marketing and Experience Officer, Pampered Chef

“Working with Brittany is a breeze! Her level of professionalism, attention to detail, organization, and expertise make it easy for others working alongside her to execute at the highest level. Not only is Brittany a stead-fast worker and leader, but she’s also an even greater colleague and person!”

Andrea Dufford
Senior Director, Brand Strategy, SeaWorld Parks & Entertainment

“Working with Brittany Ward and the team at the 21st agency on our social media strategy for Woof Gang Bakery and Grooming was nothing short of exceptional. I highly recommend the team at the 21st agency for their professionalism, creativity, and unwavering dedication to deliver on their projects.”

Diego Suarez
Chief Marketing Officer, Woof Gang Bakery & Grooming

“They have quickly grasped the intricacies of our business and have seamlessly taken control of all our posting needs. Their work is consistently of high quality, efficient, and prompt, which has allowed us to save valuable time. Their professionalism and expertise have greatly contributed to the success of our online presence.”

Tim Greene
CEO/Partner, Florida Lighting Associates

“Brittany and her team have been an invaluable part of our organization for over 4 years. They helped us with foundational branding at the beginning, focus during an organic growth phase, and strategic planning as we sought to launch off a plateau.

Their ability to deploy internal skills or quickly bring in specialist vendors amplifies the impact of their team.“

Doug Phares
Owner/Principle, PARWCC

“Brittany and the team at The 21st Agency have been integral partners to our brands going on over 3 years, The Urban Stillhouse and Horse Soldier Bourbon. Their industry expertise and strategic thinking have allowed us to grow through a wide variety of tactics like social media, content, PR, influencer, and paid advertising. The initiative and proactive approach to our business continue to show innovation and value as a true partner.”

Meredith Koko
Principle/Partner, The Urban Stillhouse & Horse Soldier Bourbon

“One of the reasons we chose The 21st Agency is their professionalism and ability to develop new ideas. They have effectively helped Canna Doctors of America target new clients, contributing to our monetary success.”

Geoff Massey
Owner, Canna Doctors of America

“Working with Brittany has been an absolute joy. I came to her with a rough outline of what I was looking to do with a new service launch. She took that and ran with it. Putting together a comprehensive advertising plan. It included the different options, timing, suggested market targets, and ROIs for each. She found local vendors to help bring the plan to life and organized everything we needed. I would recommend Brittany to anyone looking to launch a new product or service or increase the visibility of a current line or service.”

Mason Fischer
Co-Owner and CEO, SMART Technology Venture, Inc

“My company engaged with A Marketing Whisperer a few months back, and we have been very pleased with Brittany’s team. Our marketing efforts were once unorganized and reactive. Now things are much more organized, and our efforts are very proactive and more engaging. We are continually learning through her ongoing coaching. Her team was timely with deliverables, and the end product is great. I would recommend Brittany’s agency to others.”

Brad Freeman
Owner, Playgrounds of Tampa

“21A has been an excellent agency partner. From ads management and digital communications to website development, promotions, search optimization, and more, their team consistently delivers high-quality work. They’re also great at strategic planning and always bring thoughtful ideas to the table. Most importantly, they’re responsive, reliable, and incredibly easy to work with. I highly recommend them!”

Jeremy Fabri
Nakery Beauty

“The 21st Agency has done an amazing job with our social media! They worked closely with us to design a program that makes everything EASY on our end, while making us look professional and polished. Their team has been responsive, creative, and a true partner in helping us shine online. Highly recommend!”

Melissa Tash
Owner/Founder, Spoiled Rotten Photography

“We’ve had a great experience working with the 21A team! They have been a valuable partner in supporting our marketing efforts, particularly with paid advertising and digital campaigns. Their team is knowledgeable and proactive in helping us optimize our campaigns and reach our target audience. We truly appreciate their commitment to helping our business grow. Highly recommend!”

Kylie Glisson
Director of Business Development